We all communicate everyday, but do our messages come across clearly? Pitch, tone and body language are just a few of the factors you need to consider, in addition to the words spoken. In a perfect world everyone would understand what we said all of the time. Unfortunately, sometimes there is a misunderstanding between what we say and how that is understood.

Personalities need to be considered when communicating. This course explores dynamics which can lead to frustration when communicating with others. You will have a greater understanding of how to adapt your communications to obtain the best results when working with colleagues.

Whether it is at work or at home, everyone can improve their communication skills. The skills and understanding developed will make you a more efficient communicator in all aspects of your life. However you communicate, this course will give you something that you can apply to every situation. 

Module 1 - Why is communication important? In this module you will look at effective communication, personality traits, barriers to communication, question types, closing questions, verbal and non verbal cues ad written communication.

Module 2 - Types of communication - We will look at how we communicate in different settings e.g. formal or informal, the impact of words depending on how they are said, written communication, communicating remotely i.e. online meetings, social media and more.

Module 3 - Understanding body language - Body language, facial expressions, gestures, appearance, sounds, and paraverbal communication are all non-verbal communication. Being able to read clusters of body language can help you to interpret what is being said, without the need for words.

Module 4 - Know how to actively listen - Do you really listen? We will look at listening techniques, barriers to listening, what not to do, what you can do to show you understand the message being conveyed and active v everyday conversation.

Module 5 - Know how to actively listen - In this module you will look at being a good communicator, self-assessment and monitoring communication.