In a perfect world everyone would understand what we said all of the time. Unfortunately, sometimes there is a misunderstanding between what we say and how that is understood.
There are many different ways that we communicate, and these can either go very badly or really well. Whatever the outcome, communication will be at the heart of it.
However you communicate, this course will give you something that you can apply to every situation.
Modules you will cover in this Communication skills online training
- Different forms of communication - In this Communication skills module you will look at how we communicate, body language, tone of voice, words, effects of communication and social media
- The importance of effective communication - In this Communication skills module you will look at effective communication, personality traits, barriers, question types, closing questions, verbal and non-verbal cues and written communication.
- Know how to actively listen - In this Communication skills module you will look at listening, barriers, what not to do and active v everyday conversation
- Monitoring communication skills - In this Communication skills module you will look at being a good communicator, self-assessment and monitoring communication.
Continuing Professional Development (CPD)
All of our courses are certified. This is done by the CPD certification Service. They have been inspected by an independent assessor and meet national standards.
Is this course right for me?
This course would be advantageous for everyone.
On completion of this course you will be able to print your CPD certified certificate. This can be used as evidence for compliance, audit or CPD hours.