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We all communicate everyday, but do our messages come across clearly? Pitch, tone and body language are just a few of the factors you need to consider, in addition to the words spoken. In a perfect world everyone would understand what we said all of the time. Unfortunately, sometimes there is a misunderstanding between what we say and how that is understood.

Personalities need to be considered when communicating. This course explores dynamics which can lead to frustration when communicating with others. You will have a greater understanding of how to adapt your communications to obtain the best results when working with colleagues.

Whether it is at work or at home, everyone can improve their communication skills. The skills and understanding developed will make you a more efficient communicator in all aspects of your life. However you communicate, this course will give you something that you can apply to every situation. 

Course content

Modules you will cover in this Communication Skills Online Training:
Module 1 - Different forms of communication - In this module you will look at how we communicate, body language, tone of voice, words, effects of communication and social media
Module 2 - The importance of effective communication - In this module you will look at effective communication, personality traits, barriers, question types, closing questions, verbal and non-verbal cues and written communication
Module 3 - know how to actively listen - In this module you will look at listening, barriers, what not to do and active v everyday conversation
Module 4 - Monitoring communication skills - In this module you will look at being a good communicator, self-assessment and monitoring communication.


Continuing Professional Development (CPD)

All of our courses are certified. This is done by the CPD certification Service. They have been inspected by an independent assessor and meet national standards.

Is this course right for me?

• You want content delivered online.

• You want a course that you can complete at your own pace.

• You want access to course material and additional resources for 1 year.

• You want access for 24 hours a day.

• You want to print your own CPD certificate upon completion. 

Remember, if you need to purchase multiple courses you may be eligible for a discount. Contact us to see how we can help you.


  • Fully online course with assessment at the end of each module

  • CPD certified by the CPD certification Service

  • CPD certificate available to download upon completion

  • Audio option (read aloud)

  • Optional learner file resource

  • Approximate 1.5 hour duration

Optional Formal Accreditation

Most of our courses have the option for formal accreditation through AIM Qualifications and Assessment Group.

What does this mean?

Whilst all of our courses are CPD certified as standard, formal accreditation is done through a National Awarding Body.

What level are the courses?

The majority of our courses are all at a level 2.

How many credits does this course quality for?

This course is a single credit value.

Do I need to do any extra work?

You will be required to compete a learner file which is available once logged in. This is an enabled PDF so you can type your answer in. You will upload this in your learning area along with your learner registration form. We will then mark your learner file and provide feedback. 

Once this is complete we will put a request in to AIM Qualifications and Assessment Group for your formal certificate.

How do I get my formal certificate?

This will be posted out to you once we receive it from the awarding body. It is sent recorded delivery.