Tax included

Resident Involvement is when a housing provider engages with their residents to help facilitate improvements to the services they provide. When done well it can drive service improvement and enhance accountability to residents. it provides social value to the organisation, individual and community they live in.

The Housing Regulator requires all social housing providers to offer residents 'a wide range of opportunities to influence and be involved in the making of decisions around how housing related services are delivered'.

How do you meet the challenge, and what are the key outcomes, mechanisms and measurements that characterise an excellent resident involvement programme?

This course is for executive team members, managers, team leaders and officers who want to achieve an outstanding resident involvement process or benchmark their existing service. 

Course content

Modules you will cover in this Introduction to Resident Involvement Online Training:
Module 1 - The role of resident involvement - In this module you will look at what resident involvement is, requirements in the different regions (England, Scotland and Wales), the principles underpinning resident involvement, how resident involvement fits into your organisation and challenges of resident involvement.
Module 2Engagement and participation - In this module you will look at the importance of training and information, the difference between participation, engagement, involvement and active engagement and participation. The ladder of participation, techniques for active engagement, representing others, Covid-19 and digital engagement.


Continuing Professional Development (CPD)

All of our courses are certified. This is done by the CPD certification Service. They have been inspected by an independent assessor and meet national standards.

Is this course right for me?

• You want content delivered online.

• You want a course that you can complete at your own pace.

• You want access to course material and additional resources for 1 year.

• You want access for 24 hours a day.

• You want to print your own CPD certificate upon completion. 

Remember, if you need to purchase multiple courses you may be eligible for a discount. Contact us to see how we can help you.


  • Fully online course with assessment at the end of each module

  • CPD certified by the CPD certification Service

  • CPD certificate available to download upon completion

  • Audio option (read aloud)

  • Optional learner file resource

  • Approximate 1 hour duration

Optional Formal Accreditation

Most of our courses have the option for formal accreditation through AIM Qualifications and Assessment Group.

What does this mean?

Whilst all of our courses are CPD certified as standard, formal accreditation is done through a National Awarding Body.

What level are the courses?

The majority of our courses are all at a level 2.

How many credits does this course quality for?

This course is a single credit value.

Do I need to do any extra work?

You will be required to compete a learner file which is available once logged in. This is an enabled PDF so you can type your answer in. You will upload this in your learning area along with your learner registration form. We will then mark your learner file and provide feedback. 

Once this is complete we will put a request in to  AIM Qualifications and Assessment Group for your formal certificate.

How do I get my formal certificate?

This will be posted out to you once we receive it from the awarding body. It is sent recorded delivery.