Resident Involvement is when a housing provider engages with their residents to help facilitate improvements to the services they provide. When done well it can drive service improvement and enhance accountability to residents. it provides social value to the organisation, individual and community they live in.
The Housing Regulator requires all social housing providers to offer residents 'a wide range of opportunities to influence and be involved in the making of decisions around how housing related services are delivered'.
How do you meet the challenge, and what are the key outcomes, mechanisms and measurements that characterise an excellent resident involvement programme?
This course is for executive team members, managers, team leaders and officers who want to achieve an outstanding resident involvement process or benchmark their existing service.
This course contains the following modules:
- The role of resident involvement - In this module you will look at what resident involvement is, requirements in the different regions (England, Scotland and Wales), the principles underpinning resident involvement, how resident involvement fits into your organisation and challenges of resident involvement.
- Engagement and participation - In this module you will look at the importance of training and information, the difference between participation, engagement, involvement and active engagement and participation. The ladder of participation, techniques for active engagement, representing others, Covid-19 and digital engagement.
Continuing Professional Development (CPD)
All of our courses are certified. This is done by the CPD certification Service. They have been inspected by an independent assessor and meet national standards.
On completion of this course you will be able to print your CPD certified certificate. This can be used as evidence for compliance, audit or CPD hours.