Tax included

Arrears can happen for many reasons. Every tenant who is struggling with arrears will have individual reasons as to why. If rent arrears aren’t dealt with then they can escalate, and legal action may be needed. 

There are different ways that housing providers can work in partnership with tenants by dealing with the problem early and using positive practice models. No-one wants the stress and expense of eviction. If this can be avoided, then every effort should be made to agree a preferred course of action.

Working proactively to build clear expectations around prompt and regular rent payments starts from the day you meet a prospective tenant and carries on through to the sign up phase. Work done at the commencement of the relationship will pay dividends in reducing defaults and avoiding expensive court action in many cases.

This course is for officers, team leaders, managers in income management who wish to apply the latest positive practice models in arrears prevention and good tenant management.

Course content

Modules you will cover in this Arrears Prevention: Pre-Tenancy Positive Practice Models Online Training:
Module 1 - Arrears prevention - Pre-tenancy phase - how to prevent arrears, the pre-tenancy phase and supporting tenants from the outset, debt support, benefits support and Risk matrix - capacity and motivation to pay.
Module 2 - Arrears prevention - The sign up -The importance of getting to know your customer during the tenancy sign up process. Instilling the importance of how much is to be paid, when its due, how to pay it and any additional charges. Explaining the tenancy agreement, sign up checklists and benefits entitlements check. The importance of ensuring your systems is updated with current information on the tenant and their circumstances. Frequently asked questions.


Continuing Professional Development (CPD)

All of our courses are certified. This is done by the CPD certification Service. They have been inspected by an independent assessor and meet national standards.

Is this course right for me?

• You want content delivered online.

• You want a course that you can complete at your own pace.

• You want access to course material and additional resources for 1 year.

• You want access for 24 hours a day.

• You want to print your own CPD certificate upon completion.  

Remember, if you need to purchase multiple courses you may be eligible for a discount. Contact us to see how we can help you.


  • Fully online course with assessment at the end of each module

  • CPD certified by the CPD certification Service

  • CPD certificate available to download upon completion

  • Audio option (read aloud)

  • Optional learner file resource

  • Approximate 1 hour duration

Optional Formal Accreditation

Most of our courses have the option for formal accreditation through AIM Qualifications and Assessment Group.

What does this mean?

Whilst all of our courses are CPD certified as standard, formal accreditation is done through a National Awarding Body.

What level are the courses?

The majority of our courses are all at a level 2.

How many credits does this course quality for?

This course is a single credit value.

Do I need to do any extra work?

You will be required to compete a learner file which is available once logged in. This is an enabled PDF so you can type your answer in. You will upload this in your learning area along with your learner registration form. We will then mark your learner file and provide feedback. 

Once this is complete we will put a request in to  AIM Qualifications and Assessment Group for your formal certificate.

How do I get my formal certificate?

This will be posted out to you once we receive it from the awarding body. It is sent recorded delivery.