Arrears can happen for many reasons. Every tenant who is struggling with arrears will have individual reasons as to why. If rent arrears aren’t dealt with then they can escalate, and legal action may be needed.
There are different ways that housing providers can work in partnership with tenants by dealing with the problem early and using positive practice models. No-one wants the stress and expense of eviction. If this can be avoided, then every effort should be made to agree a preferred course of action.
Modules you will cover in this Arrears-prevention pre-tenancy positive practice models online training
- Arrears prevention – Pre-tenancy phase - In this Arrears-prevention pre-tenancy positive practice models module you will look at how to prevent arrears, the pre-tenancy phase, debt support, benefits support and risk.
- Arrears prevention – The sign up - In this Arrears-prevention pre-tenancy positive practice models module you will look at the sign-up, first payment, the importance of knowing your customer, housing benefits and questions to ask yourself.
Continuing Professional Development (CPD)
All of our courses are certified. This is done by the CPD certification Service. They have been inspected by an independent assessor and meet national standards.
Is this course right for me?
This course is for officers, team leaders and managers in income management who wish to apply the latest positive practice models in arrears prevention and good tenant management.
On completion of this course you will be able to print your CPD certified certificate. This can be used as evidence for compliance, audit or CPD hours.