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De-escalation of Hostile and Challenging Behaviour SCORM File

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Do you have your own Learner Management System (LMS)?

If the answer is yes and you are looking for a supplier of SCORM courses, we can help you. We have worked with large companies to enable them to access our content on their LMS so that it provides seamless link for learners.

We have a range of 75+ courses you can choose from. With a 48 hour turnaround we will have you up and running in no time!

Experiencing hostile or challenging behaviour in the workplace can be testing and demanding. Risk of assault (verbally or physically) is distressing and should be avoided where possible. Dynamic risk assessment, team working, safe positioning and effective communication can all assist when reducing risk.


Understanding conflict and the stages of crisis will help you to understand the behaviours displayed and the underlying emotions attached to them. You need to understand your own behaviour and reactions when stressed, frustrated or angry as well as those of the people who you come into contact with.


Understanding yourself and others means that when confronted with hostile or challenging behaviour, you will be better equipped to maintain self-control and deal with the situation objectively and calmly. 


Having an understanding of the stages of crisis, behavioural indicators and corresponding strategies will help you to de-escalate the situation. When this is not possible, exit strategies need to be in place. These key elements are extremely important if you work in an environment that can potentially put you at risk.


This course contains the following modules:


  1. An introduction to the stages of crisis - In this module you will explore emotional and rational reactions, how the human brain works when stressed, escalating behaviours and the 3 stages to crisis.


  1. Dynamic risk assessment and decision making - In this module you will look at how a dynamic risk assessment allows you to continually assess risk in an ever changing environment, how being in a heightened state can impair perception and make decision making difficult, strategies for decision making and how you can help customers to make informed decisions.


  1. Defusing tension with effective communication - In this module you will look at why verbal communication is essential in hostile or challenging situations, and how questioning techniques, active listening and empathy statements can all help to diffuse a potentially dangerous situation.


  1. Crisis and post-crisis recovery - In this module you will look at what happens when a person reaches crisis, including anger and aggression. You will learn how to deal with those displaying anger and aggression and how team working, safe positioning and exit strategies can help to keep you safe. Finally you will explore post-crisis recovery and ways to deal with the aftermath. 

This course takes learners approx 2 hours to complete.

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De-escalation of Hostile and Challenging Behaviour SCORM File

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  • Host on your LMS and have unlimited users.
  • Knowledge checkpoint at the end of each module.
  • Retake as many times as needed.
  • Track learners participation and test results.


  • You don’t need to invest the time and money developing courses.
  • Quick turnaround, you could have courses on your platform within 48 hours. Our SCORM packages are published in .zip file in the format of a SCORM 1.2 (HTML5)
  • You receive updated SCORM files if a course is updated (this could be a general update or a legislative change).
  • Excellent customer service, we are here to help you implement the training.
  • Annual renewal - The SCORM package has a 12-month expiry date from the point of purchase and will need to be renewed annually for ongoing access to the course.

4 easy steps

Research and selection - Choose your courses, we have over 75 courses – We can provide you with a free trial to ensure the content meets your requirements.

Test – We need to ensure the full compatibility with your LMS. We will send you a test SCORM file to ensure everything is working as it should.

Load your course to your LMS – We will send you the zipped SCORM file and you can upload it to your LMS.

Start learning – Now the course is on your LMS you can have as many learners as you want, no limits, no extra costs


Our e-learning courses have been designed to work on the following browsers and mobile apps:

  • Windows: Microsoft Edge, Google Chrome and Firefox.
  • Mac: Safari, Google Chrome and Firefox.
  • Mobile: Safari in Apple iOS 12 or later, Google Chrome in Apple iOS 12 or later and Google Chrome in Android OS 6 or later.

Please ensure that JavaScript is enabled in your browser, and that font downloads is enabled to see the correct fonts and characters in the course. We strongly recommend using the latest browser version for the best experience as older browsers may experience issues.

The platform is compatible with most mobile phones. However, we do not recommend using mobile phones to complete courses due to the amount of information included in the courses.


  • Our courses are unbranded.
  • Learner resources will be branded with your logo.

  • Courses are designed by our in-house instructional design team.

  • Deploy training to your learners quickly (we have a 48 hour turn around).

  • Courses are designed by our in-house instructional design team.

  • All courses are CPD certified.

  • Support team to help you through the process.

  • Courses are compatible with a range of devices (Desktop, laptop, tablet and many mobile phones).

  • Click and play voice over feature.

Get in touch today

Simply Call us on 01782 757001 or fill in the form below and one of our team will get back to you to discuss your needs.