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Management and Recovery of Rent Arrears SCORM File

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Do you have your own Learner Management System (LMS)?

If the answer is yes and you are looking for a supplier of SCORM courses, we can help you. We have worked with large companies to enable them to access our content on their LMS so that it provides seamless link for learners.

We have a range of 75+ courses you can choose from. With a 48 hour turnaround we will have you up and running in no time!

There will be occasions when, despite earlier work, a tenant is accruing rent arrears and the focus moves to recovery. This stage in the process requires a different approach and new skills to achieve the twin objectives of recovering arrears and sustaining tenancies.


Securing a positive outcome takes more than a well designed and implemented escalation policy: the combination of both soft and technical skills sits at the heart of success.


This course is for officers, team leaders and managers with income management/revenue protection responsibilities.


This course contains the following modules:


  1. The road to recovery - In this module you will look at Effective arrears case management, pre-action protocols, legal sanctions, structures of arrears management, and using IT to manage arrears.

  1. Putting policy into practice - In this module you will look at the AIDA principle, arrears management principles and techniques that work, effective rent arrears letters, how to get the most out of home visits and helping customers with multiple debts.

  1. Negotiation skills - In this module you will look at negotiating styles, tools and techniques, preparation for the negotiation, how to structure your negotiation using the 4 stages technique: rapport, analysis, debate and close. A five-step strategy for successful negotiations, making and maintaining sensible arrangements.

  1. Questioning techniques - In this module you will look at the benefits of high-quality questions, different types of questions and when they are best used in different circumstances, the importance of closing questions. Active listening, managing difficult conversations and objections and tips for telephone negotiation.

  1. Legal action - In this module you will look at pre-action protocols, legal action on grounds of rent arrears, grounds for possession, serving the notice of seeking possession, court proceedings, types of orders: outright possession order, suspended or postponed, adjournments, warrant of possession, tips on working within the course and alternative actions,

This course takes learners approx 2.5 hours to complete.

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Management and Recovery of Rent Arrears SCORM File

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  • Host on your LMS and have unlimited users.
  • Knowledge checkpoint at the end of each module.
  • Retake as many times as needed.
  • Track learners participation and test results.


  • You don’t need to invest the time and money developing courses.
  • Quick turnaround, you could have courses on your platform within 48 hours. Our SCORM packages are published in .zip file in the format of a SCORM 1.2 (HTML5)
  • You receive updated SCORM files if a course is updated (this could be a general update or a legislative change).
  • Excellent customer service, we are here to help you implement the training.
  • Annual renewal - The SCORM package has a 12-month expiry date from the point of purchase and will need to be renewed annually for ongoing access to the course.

4 easy steps

Research and selection - Choose your courses, we have over 75 courses – We can provide you with a free trial to ensure the content meets your requirements.

Test – We need to ensure the full compatibility with your LMS. We will send you a test SCORM file to ensure everything is working as it should.

Load your course to your LMS – We will send you the zipped SCORM file and you can upload it to your LMS.

Start learning – Now the course is on your LMS you can have as many learners as you want, no limits, no extra costs


Our e-learning courses have been designed to work on the following browsers and mobile apps:

  • Windows: Microsoft Edge, Google Chrome and Firefox.
  • Mac: Safari, Google Chrome and Firefox.
  • Mobile: Safari in Apple iOS 12 or later, Google Chrome in Apple iOS 12 or later and Google Chrome in Android OS 6 or later.

Please ensure that JavaScript is enabled in your browser, and that font downloads is enabled to see the correct fonts and characters in the course. We strongly recommend using the latest browser version for the best experience as older browsers may experience issues.

The platform is compatible with most mobile phones. However, we do not recommend using mobile phones to complete courses due to the amount of information included in the courses.


  • Our courses are unbranded.
  • Learner resources will be branded with your logo.

  • Courses are designed by our in-house instructional design team.

  • Deploy training to your learners quickly (we have a 48 hour turn around).

  • Courses are designed by our in-house instructional design team.

  • All courses are CPD certified.

  • Support team to help you through the process.

  • Courses are compatible with a range of devices (Desktop, laptop, tablet and many mobile phones).

  • Click and play voice over feature.

Get in touch today

Simply Call us on 01782 757001 or fill in the form below and one of our team will get back to you to discuss your needs.