Conflict is a verbal or physical struggle between people. It can be between two people or can involve several people or groups.
Conflict is an inevitable part of life. When people come together with different personalities, backgrounds, beliefs, and views, conflict will eventually happen.
Organisations can be stressful, busy, have tight deadlines, and have a chaotic environment. Working with those conditions can cause conflict. It is important to know strategies on how to deal with those situations.
Modules you will cover in this Managing Conflict for Managers online training:
- Understanding conflict and how to manage it- In this Managing Conflict for Managers module you will look at sources of conflict, how to resolve conflict, you goals for communicating emotions, “I” statements, and using effective communication strategies.
- Styles for dealing with conflict- In this Managing Conflict for Managers module you will look at different conflict management styles, your preferred style and which styles is appropriate for different situations.
Continuing Professional Development (CPD)
All of our courses are certified. This is done by the CPD certification Service. They have been inspected by an independent assessor and meet national standards.
Is this course right for me?
This course is suitable for all Managers as conflict inevitable. Every Manager will be faced with it at some point in their working life.