Tax included

Conflict is a verbal or physical struggle between people. It can be between two people or can involve several people or groups.

Conflict is an inevitable part of life. When people come together with different personalities, backgrounds, beliefs, and views, conflict will eventually happen.

Organisations can be stressful, busy, have tight deadlines, and have a chaotic environment. Working with those conditions can cause conflict. It is important to know strategies on how to deal with those situations.

This course is suitable for all Managers as conflict is inevitable. Every Manager will be faced with it at some point in their working life.

Course content

Modules you will cover in this Managing Conflict for Managers Online Training:
Module 1 - Understanding conflict and how to manage it. In this module you will look at sources of conflict, resolutions to conflict, communicating emotions, "P" statements, and effective communication strategies.
Module 2 - Styles for dealing with conflict. In this module you will look at conflict management styles, your preferred style and which style is appropriate for different situations.


Continuing Professional Development (CPD)

All of our courses are certified. This is done by the CPD certification Service. They have been inspected by an independent assessor and meet national standards.

Is this course right for me?

• You want content delivered online.

• You want a course that you can complete at your own pace.

• You want access to course material and additional resources for 1 year.

• You want access for 24 hours a day.

• You want to print your own CPD certificate upon completion.  

Remember, if you need to purchase multiple courses you may be eligible for a discount. Contact us to see how we can help you.


  • Fully online course with assessment at the end of each module

  • CPD certified by the CPD certification Service

  • CPD certificate available to download upon completion

  • Audio option (read aloud)

  • Optional learner file resource

  • Approximate 1 hour duration

Optional Formal Accreditation

Most of our courses have the option for formal accreditation through AIM Qualifications and Assessment Group.

What does this mean?

Whilst all of our courses are CPD certified as standard, formal accreditation is done through a National Awarding Body.

What level are the courses?

The majority of our courses are all at a level 2.

How many credits does this course quality for?

This course is a single credit value.

Do I need to do any extra work?

You will be required to compete a learner file which is available once logged in. This is an enabled PDF so you can type your answer in. You will upload this in your learning area along with your learner registration form. We will then mark your learner file and provide feedback. 

Once this is complete we will put a request in to  AIM Qualifications and Assessment Group for your formal certificate.

How do I get my formal certificate?

This will be posted out to you once we receive it from the awarding body. It is sent recorded delivery.