Tax included

Legislation from the Welfare Reform and Work Act 2016 has bought about unprecedented changes to the social housing sector. It is now more important than ever that social landlords consider the legislation and understand how it impacts on their core service delivery, income streams and income collection, voids, and allocations.

This course looks in detail at the welfare and housing elements of the Act. It will address strategies in all areas of service delivery going forward, both operationally and strategically.

This course has been updated on a regular basis to take in to account new changes that have been implemented.

The course is ideal for all senior and frontline staff.

Course content

Modules you will cover in this Welfare Reform and Work Act 2016 online training:
Module 1 - Understanding the Welfare Reform and Work Act 2016 - How the Act affects the housing sector, benefit caps, exemptions, the impact on providers and individuals and affordable rent. Updated - 2023/24 rates.
Module 2 - Legislative changes and their impact. What is a working age benefits freeze, impact of the freeze, what research says, impacts, reduction in rents, rent reduction impact, restrictions and exclusions and universal credit. - Updated rent cap.
Module 3 - Tax credits, Employment support allowance and universal credit - Tax credits and universal credits, ESA,, work capability, conditionality for responsible carers and conditionality groups. Updated - 2023/24 rates.
Module 4 - Existing welfare reforms - Under occupancy, discretionary housing payments, universal credit, council tax, personal independence payments and work capability assessments.


Continuing Professional Development (CPD)

All of our courses are certified. This is done by the CPD certification Service. They have been inspected by an independent assessor and meet national standards.

Is this course right for me?

• You want content delivered online.

• You want a course that you can complete at your own pace.

• You want access to course material and additional resources for 1 year.

• You want access for 24 hours a day.

• You want to print your own CPD certificate upon completion. 

Remember, if you need to purchase multiple courses you may be eligible for a discount. Contact us to see how we can help you.


  • Fully online course with assessment at the end of each module

  • CPD certified by the CPD certification Service

  • CPD certificate available to download upon completion

  • Audio option (read aloud)

  • Optional learner file resource

  • Approximate 1.5 hour duration

Optional Formal Accreditation

Most of our courses have the option for formal accreditation through AIM Qualifications and Assessment Group.

What does this mean?

Whilst all of our courses are CPD certified as standard, formal accreditation is done through a National Awarding Body.

What level are the courses?

The majority of our courses are all at a level 2.

How many credits does this course quality for?

This course is a single credit value.

Do I need to do any extra work?

You will be required to compete a learner file which is available once logged in. This is an enabled PDF so you can type your answer in. You will upload this in your learning area along with your learner registration form. We will then mark your learner file and provide feedback. 

Once this is complete we will put a request in to  AIM Qualifications and Assessment Group for your formal certificate.

How do I get my formal certificate?

This will be posted out to you once we receive it from the awarding body. It is sent recorded delivery.