Conflict is a verbal or physical struggle between people. It can be between two people or can involve several people or groups.
Conflict is an inevitable part of life. When people come together with different personalities, backgrounds, beliefs, and views, conflict will eventually happen.
Organisations can be stressful, busy, have tight deadlines, and have a chaotic environment. Working with those conditions can cause conflict. It is important to know strategies on how to deal with those situations and when you need to get support from your Manager.
Modules you will cover in this Managing Conflict for Staff online training:
- Understanding conflict and strategies to deal with it - In this Managing Conflict for staff module you will look at sources of conflict, how to resolve conflict, your goals for communicating emotions, “I” statements, using effective communication strategies and when to get support from your Manager.
- Styles of conflict management - In this Managing Conflict for staff module you will look at different conflict management styles, your preferred style and which styles is appropriate for different situations.
Continuing Professional Development (CPD)
All of our courses are certified. This is done by the CPD certification Service. They have been inspected by an independent assessor and meet national standards.
Is this course right for me?
This course is suitable for all Staff as conflict inevitable. Every staff member will be faced with it at some point in their working life.
On completion of this course you will be able to print your CPD certified certificate. This can be used as evidence for compliance, audit or CPD hours.