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The Customer Service Champion Online Training
$84.00

Tax included

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.


Customer service is meeting the needs and desires of any customer. Some characteristics of good customer service include excellent customer service, clear professional boundaries and being able to manage challenging behaviour in a professional and solution focused way.


This professionalism shows the customer they are cared for. With our new and exciting customer service champion package, we will teach you the skills needed to get ahead, while giving you an excellent foundation to build on as you move forward in your career.


Course content

Courses you will cover in this The Customer Service Champion Online Training:


Communication Skills - Different forms of communication, words, tone, body language, barriers to communicating effectively, active listening, understanding, personality types and adapting how you communicate to get the best result.

Professional Boundaries - Why professional boundaries are vital, boundary violation, risk and the impact on the individual and organisation, regulatory requirements and principles, grey areas within professional boundaries, how to manage issues and good practice.

Managing Conflict for Staff - Sources of conflict, strategies for resolving conflict, communicating emotions, 'I' Statements, your goals, different conflict management styles, effective communication strategies.
 

Courses included in this package

Continuing Professional Development (CPD)

All of our courses are certified. This is done by the CPD certification Service. They have been inspected by an independent assessor and meet national standards.


Is this course right for me?

• You want content delivered online.

• You want a course that you can complete at your own pace.

• You want access to course material and additional resources for 1 year.

• You want access for 24 hours a day.

• You want to print your own CPD certificate upon completion.

Remember, if you need to purchase multiple courses you may be eligible for a discount. Contact us to see how we can help you.

Features

  • Fully online course with assessment at the end of each module

  • CPD certified by the CPD certification Service

  • CPD certificate available to download upon completion

  • Audio option (read aloud)

  • Optional learner file resource

  • Approximate 4.5 hour duration

Optional Formal Accreditation

Most of our courses have the option for formal accreditation through Open College Network West Midlands.

What does this mean?

Whilst all of our courses are CPD certified as standard, formal accreditation is done through a National Awarding Body.

What level are the courses?

The majority of our courses are all at a level 2.

How many credits does this course quality for?

This course is a single credit value.

Do I need to do any extra work?

You will be required to compete a learner file which is available once logged in. This is an enabled PDF so you can type your answer in. You will upload this in your learning area along with your learner registration form. We will then mark your learner file and provide feedback. 

Once this is complete we will put a request in to Open College Network West Midlands for your formal certificate.

How do I get my formal certificate?

This will be posted out to you once we receive it from the awarding body. It is sent recorded delivery.